An Update on Customer Support at Bamboo
Hello again. When I last wrote about support at Bamboo, I outlined a number of changes we were making to improve the customer experience. I’m happy to report that those, along with many other improvements are now in effect, and the results have been...Bamboo Customer Satisfaction Survey to Launch Next Week
About a month ago, I blogged about Bamboo’s commitment to customer service and mentioned that we’d soon be launching a customer satisfaction survey. I’m pleased to announce that we are now on the verge of rolling out the survey. Beginning next week,...Bamboo’s Commitment to Customer Service
Hello, my name is Mike O’Brien. Bamboo recently hired me to run the customer support group. I joined Bamboo in early 2010 after spending thirteen years with a Fortune 500 company. I spent most of those 13 years building, scaling and running IT Support...
New Faces of Bamboo: Introducing Mike O’Brien
I am the new Director of Customer Support. My team is responsible for providing over 5,000 customers with support on over 60 products
